Terms of Use: All bookings, whether confirmed or pending an introductory meeting are subject to our terms of use. Submission of a registration/booking form constitutes acceptance of these terms. Your continued use of our service will indicate your acceptance of the terms in force from time to time. As these terms may vary, you should make sure that you are aware of the current version which is available on our web site. www.mobilepetcare.co.uk.

Definitions: The ‘client’ or ‘you’ means the owner of the pet(s) named on the registration/booking form. Mobile Pet Care means the Business or manager. Registration/Booking form means the document completed by you at any time you seek to book a service with Mobile Pet Care. Deposit means 50% of booking period. Contract means that you the client have signed the registration/booking form and agree to the terms and conditions. Management means Wendy Mason, Mobile Pet Care’s owner.

Cancellation: In the event of cancellations which are notified to ‘Mobile Pet Care’ in writing, or email or phone call and not by sms text message earlier than 7 days prior to the start of the booking period. If the booking is cancelled 7 days or less from the booking period then the deposit is non-refundable. If the booking is cancelled 8 days prior to the booking then 25% will be non-refundable. The deposit can be held over to be used on a subsequent booking. In the unlikely event that ‘Mobile Pet Care’ cancels a booking all monies will be fully refunded to the client.

Payment of deposit: The deposit is payable at the time you submit a registration/booking form payment may be made by cash or cheque to Mobile Pet Care.

Payment in full: The final payment must be paid within 2 days of completion of the contract whereby the keys to your property will be returned.

Insurance: It is agreed that it is the client’s responsibility to adequately insure the property and its contents and any pets with an insurance company of good repute, and that such insurance shall continue for the duration of the agreement. Mobile Pet Care will accept no liability for damage caused by your pet or pets. A creature of habit is insured with Norwich Union and has public liability cover to £2,000,000.00.

Rules of Employment: Mobile Pet Care is not responsible for any loss or damage to the client’s property.
In the event of a problem or emergency arising Mobile Pet Care will try to contact the client or the client’s emergency contact.
The client should inform Mobile Pet Care of any change or extension to the booking dates to avoid inconvenience to other clients.
Mobile Pet Care undertakes to treat all data about clients as strictly confidential.

Missing pets: if your pet has access to the garden, that in the event of the pet going missing Mobile Pet Care will continue with the agreed visits, notify the vet, local council and local police but will not be held responsible for the loss of the pet.

Veterinary: If you’re pet requires veterinary treatment then the client will be responsible for paying the veterinary fee’s and any charges associated with taking the pet to the vets.